Loan payment system is completely broken. When you try to make a payment, you are redirected to another site. Their system doesn't recognize my information and locks me out. I have called MCCU and the other payment site and neither one can help me. Each one just keeps re-directing me back to the other one. I can't even make a payment by phone using MCCU's own system because they can't recognize me either. Their response from them was to either come to the branch to make a payment or mail it. UNACCEPTABLE in 2017! Will be re-financing elsewhere ASAP.
This place sucks once im done paying my car i will nt be going back 2 that place the people on the side that is supposed 2 help u when you get a new car sucks well two of the girls does one works in odessa the other works in midland u tell them one thing & the other person does another thing they are just so screwd up went a while back 2 get a check cashed 4 the hail damage so my car can be fixed well they had 2 endorse it which was fine bcuz it wasnt gonna get fixed anytime soon bcuz how busy they were @ the body shops well the girl in midland put it towards my car loan when it wasnt suppoed 2 go 2 any of the cars it was for the hail damage now im screwed out unless they reimbursed it bt i dought it if they did it would be in the savings account frozen until i get it fixed never will i go back 2 the bank they need 2 learn how 2 communicate with each other at all of the banks never had a problem with them until now when it came 2 the hail damage check
Ay like
I can't explain how frustrating it is that this bank doesn't have a damn ATM at their location in Odessa. What am I supposed to do? Drive all the way to Midland to pull out 20$ from the atm over there? It is extremely inconvenient and annoying. I'm thinking of closing my account. I hate that every atm I try to use charges at least 3 dollars. You guys really need to think about that.
I wouldn't even give this "bank" 1 star of I could.... they have terrible customer service, and the one and only time I ever had to report fraudulent charges on my account, I had explain it about 5 times (she didn't get it) and then fight with them to remove them. Them for the first year of our loan with them, they continously called to tell us that it was late every month even though we were current on payments. They simply are the worst. Don't waste your time here....
My Community Credit Union Odessa Branch is a US Finance company based in Odessa, Texas. My Community Credit Union Odessa Branch is located at 4037 E 42nd St, Odessa, TX 79762, USA.
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