The worst haircut I have ever had in my life was at this Ulta. She didn't use a cape to start, didn't blend the hair, it was uneven, and burned my scalp with hot water during the shampoo. Horrible customer service and they never have enough staff. It's sad to see an Ulta in such a sad state.
Went in for eyeliner. Waited ten minutes to check out and was then told I MUST have or make an acct in order to purchase my $2.99 eyeliner that I can also purchase at Wal-Mart. No thanks. I told the clueless clerk that I want going to make an acct, I left my items on the counter and left. Won't be returning. This is why I only shop online.
Went her about a year ago worst cut and style every I was embarrassed to drive home it looked so bad curly girls beware. Store staff is never friendly. I only go to the midland store now
Terrible haircut/color experience here....they need to hire a more experienced salon staff. I had to pay a lot of money for something that turned out completely uneven and poorly done. Will not be going back.
I've never received a smile or helpful attitude from anyone working in this store. I have heard the lifeless "welcome to Ulta" from the cashiers that don't even look your way as you walk in. I did make the mistake of interrupting a manager while she was chatting with coworkers and asked her to help me match my makeup during one visit. With an annoyed gesture came over and started harshly rubbing foundation on my face and asked me, "What it wrong with your skin?" I explained to her that I had an autoimmune disease that caused dry skin (hence, why I was changing foundations) and she snarkily commented that I needed to take care of my skin. Obviously that was the last time I ever went into that store.
Ulta Beauty is a US Hair Care Studio based in Odessa, Texas. Ulta Beauty is located at 6317 East, Highway 191, Odessa, TX 79762, USA.
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