But what really made me appreciate their service and care for their costumer was when they came out and saw that one aspect of the unit had been installed with ok reasoning, but not great. A pump had been installed to pull the condensation out so the water would be able to travel around our window. The problem is, pumps tend to fail. They fixed this and installed a gravity drain instead. And, because they had provided GOOD service but not the BEST service with the original install, they fixed it free of charge and our technician immediately sent out an email to all employees explaining what had happened so the mistake would not be repeated in the future. I think this act has just made me a customer for life!
Mark Darville recommended we get a heat pump in the back of our house because our antique home is constructed in such a way that will block any sort of efficient use from our central air unit. We did, and it immediately brought our electric bill down from $500 per month to $150-$230 range - - a huge improvement! We couldn't have afforded to continue the way we were going!
Awesome customer service!! Fixed in a timely manner, gas line was hit by roofers and AC was broken as well. These guys are awesome and very knowledgeable. Highly recommend
The Darville Company is a US Plumber based in Odessa, Texas. The Darville Company is located at 3706 N County Rd W, Odessa, TX 79764, USA.
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