Odessa, Texas Residential Location: Previous owner had a Vivint system (Z-Wave). Was told by Zenith Security Salesman that the Brinks Company are the ones that run it all. Exact same equipment they say. The Vivint salesman was REALLY PUSHY so we went with Zenith. Fast forward 6 months and despite the occasional random alerts (beeping, triggering), it worked okay. Now since the first of the year, we’ve had probably 200 alerts, the most the lady on the phone from Zenith customer service has “ever seen”, her exact words. I think she might be the wife of Oscar who’s listed as the President and has personally contacted us about the situation. Not sure, but she seems to be the same one that always answers. Sad that I know that. They’ve had 3 techs at our residence over probably 10 times in 5 months. Can’t set the alarm because it’ll go off for no reason (glass break mostly or sometimes “low battery”) Zenith has literally told us they’re baffled. They scheduled an actual Brinks “expert” to come out. He decided not to show or even contact us to tell us they’re not coming. Guess our time isn’t valuable. The normal Zenith techs have had to reschedule, as well, a few times. Zenith says I can’t get out of my 3 year contract. That I have to pay it regardless... so I’m stuck dealing with this for 2 more years? But they’re dumbfounded?! Even after changing out my whole new panel. They say they pride themselves on customer service...
Travis was awesome today explaining everything. Oscar did a fine job on installing.
Friendly service. Explained the different options available and was very understanding.
I have been without an alarm for 3 weeks. I have had three repair appointments with Zenith, waited at home three days and made serval calls and no repairman.
Salesman was amazing to deal with. Not your typical salesman. Great equipment and software.
they are always many hours late on your apts and never call to at least give you the courtesy. what good are they if they want you to waste your whole day waiting on them to finally show up as if having to take time out of my busy schedule to already have to sit around waiting for them in their four hour window they never show up for anyway wasnt enough. NOW I A'M CHANGING MY REVIEW... THEY ARE THE WORST CUSTOMER SERVICE EVER... THEY NEVER SHOW TO AN APT NOW 5 DAYS IN A ROW ... BUT THEY KEEP TELLING US HOW SORRY THEY ARE AND HOW THEY WILL BE RIGHT OUT AND THEN NEVER SHOW UP AGAIN...
Zenith Security is a US Electronics Store based in Odessa, Texas. Zenith Security is located at 4222 Wendover Ave #50, Odessa, TX 79762, USA.
Please contact with Zenith Security using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Zenith Security opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Odessa