Mid day Friday I receive a text from my Mom saying "look what my loving son sent me..." with a pic of her and the bouquet with a big smile. The flowers were gorgeous and looked like the pic on the website but they were in a traditional bubbly shaped, clear glass vase with a big purple bow. It looked lile someone had died, a funeral arrangement if you will. Are you kidding me!!!!
I ordered an "artisinal" pitcher vase that was turquoise and with an ornate white flower on the side. It was antique looking with a little handle with of course flowers in it. I phrase it in this manner because the flowers were secondary to the beautiful pitcher vase which was the selling point for me in choosing this product. $90 with delivery...perfect for my mother on Mothers Day. I had the arrangement delivered to her office the friday before Mothers Day so all her associates would see this awesome arrangement and be jealously looking on as her day was brightened.
......... nothing.
Spend your hard earned money elsewhere.
.........
I guess they are OK with unsatisfied customers.
My mom loves fresh flowers. They contacted me right away when they didn't have the vase that is shown for the arrangement. Made every attempt to deliver or leave with her neighbors. Beautiful arrangement
Website was easy to navigate. Called them up & received excellent service. They were exceptionally helpful. Flowers were beautiful and exactly what we discussed. My order was delivered in a very timely manner for a very minimal fee. Thank y'all so much!
Had issues with incomplete orders and ended up having to send the person who received the flowers back to the store but after a quick phone call to them they were kind enough to make it right and do extra for the trouble at first i was pretty mad about the cost and what they actually delivered the first time but they fixed it with extra effort thrown in so problem solved if they can maintain the high quality customer service they will do well dont order from theyre website as thats what seems to be the issue call and have them verify with you how many of what flower there is the website is third party and thats where all the problems ive had and read here in the comments come from hopefully they get their own dedicated site to minimize misunderstandings either way good job on customer service.
I called the shop and told them of the mishap. The lady apologized and then went on to say that they had ran out of the pitcher vase and that I had checked the box allowing them to exchange vases upon availability. I told her that I never checked any box and it must be checked by default. She then blaimed teleflora, which is the website/product provider I assume they choose to use, for the lack of product. I asked her then why there was no call or email to inform me that they did not have the product I ordered to no response except another apology and blaim game story. I then asked her why they chose the most basic vase that was no where near the style of the original? Again no reasoning in the response. She stated that they put more flowers in the bouquet which did not answer the question. So what now?????
Very sweet lady's grate work putting the arrangements together at a reasonable price and in a short time frame. Thank you lady's yours amazing.
I said I guess there is nothing we can do? No discount? Coupon toward another bouquet? Anything?........
I said that I felt deceived and if i wanted a boring vase, I would have spent 25 fewer dollars. I then asked her if there was any reconciliation or what we could do to fix things? SHE TOLD ME I COULD BRING THEM BACK!!! I about died....sure let me call my mother and tell her to return her Mothers Day flowers. I responded I would never ask my Mom to do that. After that there was a long awkward silence with no other solution(s) offered.
A Cottage Of Flowers is a US Florist based in Odessa, Texas. A Cottage Of Flowers is located at 502 N. Sam Houston, Odessa, TX 79761, USA.
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