Recently joined and loved going there until I got charged with a $45 fee to maintain the gym whick I don’t mind paying. Stupid me signed a 1 year contract and they never told me about this fee. I didn’t read the papers I was signing so that’s on me. Manager can re-assure he knows his staff which he clearly doesn’t because I was not informed of this fee.. now I am stuck paying $32 monthly for a whole year. I do not even feel comfortable going there anymore. What a waste of money..
This is exactly why we cancelled NO CUSTOMER SERVICE,
Lots and lots of great Matrix equipment and trainers are awesome too!
This used to be my place of lifting but it gets too crowded during evenings and morning. Sometimes you couldn't find not even a matching pair of dum bells. After almost 2 years I left
Can't beat this gym in Odessa! Huge, clean, and nice. Open 24 hours
I am Extremely unhappy, The gym its self is okay. however we had several issues with billing almost every month. long long store. however, we were Double charged yesterday, called the front counter to get it resolved and was meet with a rude rep that said i had to bring down a bank statement "showing" that we were over changed.So my wife goes down to with our "proof" and to cancel because of the treatment we received. we were charged $60 to cancel. Outrage that they would treat an unhappy customer so poorly, I called the manager to express my frustration with the situation. he offered to apply my credit and cancellation fee toward 3 mouths if we wanted to continue our membership. In the last 24 hours we have paid $135, (that is 3.5 months worth of fees),. and he only offered 3 months. REALLY?!?!?!?!!? I politely declined and stated again that we are only cancelling because of Poor Service, And felt like it was salt in the wound to charge an unhappy customer because of your mistakes. . he told me it was against company policy and there was nothing he could do. I pressed further stating that the only reason i am cancelling is because we have monthly billing issues and the fact that we had to call ABC for the duplicate charge to be refunded. at this point he said he needed approval from his district or regional manager and would call me back. its been more then 24 hours and still have not heard back. I have left 2 message.Apparently they only care about your money and once they have it they really could careless.
**UPDATE** After Posting my review I was contacted by the Manager and they refunded the cancellation fee.
Heroes Fitness Odessa is a US Gym based in Odessa, Texas. Heroes Fitness Odessa is located at 2423 N County Rd W, Odessa, TX 79763, USA.
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