Worst customer service EVER. I got a bracelet for Christmas, one of the charms lost the stones almost immediately. I went to the store, the manager tells me it's no problem as long as I have my receipt. I do have it. Cool. They do not have the same charm...for MONTHS. She finally says, well how about something different? Ok, sure. She then looks at the receipt & tells me, oh, it's been too LONG. Don't buy anything HERE & if you do, be aware, they don't CARE how much you spend. I tried to get something DONE until February. She then tells me, well you should've checked with Gordon's. How would I have known that? It was also to late to deal with THEM at that point.
I finally got my wedding band yesterday 7/24 after them having it for nearly 2 months. We went in the first week of May to get my fiancée at the time her wedding band and upgraded her ring. We ended up picking out my wedding band and placed an order for the correct Size. Our wedding was June 10th and they let us buy the display ring to use at the wedding, and then swap it out when the correct size came in. We never received a call that the ring was In. My wife went to the store 2 weeks ago and they said the ring wasn't in yet. Having been nearly 2 months since we placed the order, I finally called yesterday. The lady was able to locate it, and said it had been there since May 21, over 2 weeks before the wedding. And they never made the attempt to let us know it was there. I ended up losing the "loaner" ring the night of the wedding because it was too large for my finger. And it ended up costing us twice as much as we paid because had we been told it was there, we would have swapped out the correct size before the wedding, I never would have lost it. I guess to sum up everything... they have terrible customer service after the sale and don't follow through on what they say they're going to do. I would not recommend this store to anyone. Go to the midland store instead.
one time my dad gave me 3 dollers and I bought like 36 wedding rings
Zales is a US Jewelry Store based in Odessa, Texas. Zales is located at 4101 E 42nd St, Odessa, TX 79762, USA.
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