I ended up walking out, since none of the 4 employees standing behind the counter decided to acknowledge me. This was a second or third chance for this location. Last time I ordered carry out, and after waiting for a long and having a worker tell me they would check on my order, I received a call from none other than a deliver driver at my house with my food. Even worse, when that happened, I was there because they had given me a credit due to my previous delivery order being completely wrong.
Pizza Hut has better tasting pizza and wings than anyone.. More flavor.
Worse customer service, got up 3 times for our own refills, plates and food we never got and sat their for 15 minutes. Sad part is we were the only customers!!
Service sucks. Pizza is as good as pizza hut can be. Did I mention the service sucks......
Horrible customer service starting with the girl who initially took the order all the way to the manager on duty, Matthew. I called from SD to order delivery for my boyfriend who was working in Odessa that day. He worked 14 hrs without eating and was looking forward to getting some food and sleep. I called in an order for delivery to the Super 8 where he was staying. I gave them his room number, his credit card number, and his cell number when I ordered. They explained it would take about 55 minutes. After an hour he called to see what the ETA on delivery was. The girl who answered the phone told him it was for pick up. My boyfriend patched me in on the call and I asked to speak with the manager. I explained to the manager the situation and he said the driver tried to deliver the food but nobody answered the door. When asked why she didn't call his cell, he said she did but there was no answer. He did leave the room briefly but had his phone with him and no call was made from the driver (all cells have caller ID now). Matthew then said the food was being sent back out. Half hour later the woman at the front desk of the super 8 called Pizza hut to see when it would be delivered, she was told it was on its way. Another half hour (now 2 hrs into this) goes by and the woman at the front desk calls Pizza hut again and they tell her they never had an order under my boyfriend's name. I call Pizza hut again and ask to speak to the manager, get put on hold for 5 minutes, hang up and call again, again put on hold. The third time I call (it's now almost closing time) Matthew picks up and I explain to him that this is ridiculous, I record all my phone calls and will be taking it all to corporate (franchise owner if it's a franchise). He reassures me the food is on it's way and he will not be charging the credit card. It's now 11:30 pm (this began at 8:45 pm) and my boyfriend gets a call asking what room he's in, apparently the sleep inn doesn't have a room 118 ( my boyfriend's in the super 8). What hotel did they try to deliver to at 9:30 when the delivery driver supposedly tried to deliver? Now almost 3 hrs into this his food finally arrives ... Cold and dried out. Unfortunately this one bad experience makes Domino's look so much more appealing. Thanks Pizza hut for putting to rest who has better service. Tomorrow I'll order him Domino's and he'll be eating dinner before midnight!!
Pizza Hut is a US Meal Delivery based in Odessa, Texas. Pizza Hut is located at 4960 E University Blvd, Odessa, TX 79762, USA.
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