She spent a good 5 minutes explaining different types of pedals and shoes which I was appreciative of. I even started kicking myself for jumping the gun buying shoes online just cause they were 75% off without research first. So I mentioned the shoes I bought and she immediately shut down and walked away to talk about me to the guy behind the counter. I was left feeling awkward and guilty. I left and my guilt slowly turned to a little anger and I thought about leaving a 3 star review explaining but instead figured she deserved an opportunity to hear rather than an anonymous review.
The owners are very knowledgeable and friendly. High quality service
The people are knowledgeable and really nice. They explained everything to me in great detail. They have a really nice well lighted shop. The prices are reasonable.
So I called and started to explain and she cut me off with "I'm too busy to hear that you were going to buy something after throwing it in my face that you bought online already." I even thanked her for her good information and she continued with how she doesn't have the time to listen to how I was going to buy something.
Had my bike break down with a blown tire and busted cassette far away from the nearest bike shop. Happenstance brought me to Odessa with 30 minutes until the shop closed. Brought in a cassette purchased from another source (Amazon) and the owner was happy to put it on for me while I picked up the other items I needed. Others' experiences may vary, as observed in the polarizing reviews, but this shop did me a solid when I was in a major pinch. Who knows, maybe the owner rightfully didn't pay up on review extortion...
I went in with the intention of getting a pedal for some shoes I bought online. Having never used "cleats" (thank you knowledgeable but rude lady that works there, I didn't know the term before) I let her know I was getting back into cycling and was curious about the clip in pedals. I regret I didn't mention up front that I had bought some shoes online already because that would have saved us both some time because she has no patience for online shoppers and doesn't want your business if you are one.
This place has been around along time.
What a sorry attitude. I was left feeling like I wasted their time.
This is why people don't shop local. Because the local shops don't want you.
I took my bike to get repaired and the owner's wife said they were too busy and couldn't even look at my bike for two weeks. She said, it was her and her husband and they had too many bikes to assemble. This bike shop is the only Trek authorized dealer in Odessa. I contacted Peyton's Bikes in Midland who were busy as well but were willing to work with me with a two day turnaround. I will never go back to Bicycle ETC. and I definitely don't recommend anyone to either.
Bicycles Etc is a US Point Of Interest based in Odessa, Texas. Bicycles Etc is located at 1021 W 10th St, Odessa, TX 79763, USA.
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