The Odessa place is usually excellent. The burgers are good, the ribeyes are amazing. But tonight I ordered a NY strip, medium. The cut was smaller than the baked potato. It was charred & dry on one end & tender but rare on the other.
I ordered my food for delivery I understood that it was 60min for my food to get here.. I was missing some of my food and this time I had to wait 1hr and half before I was able to eat my food and on top of that the mushrooms I ordered were not even sauteed mushrooms they just had water.
Straight up amazing. I travel alot and one of the downfalls is "finding good delivery foods". But this place is great. Only thing I don't care for is they will not give you a ETA on when your food will be there (basically it takes what it takes). But that's okay well worth the wait.
The sides were cold, I ordered tea and they charged me for it, however they didn’t give it to me. My wife ordered a medium rare sirloin because it is her favorite cut, they gave her a different cut which was well done, tough, and charred on one side. I complained and EVEN took pictures so they could show the cook and if I can I will post them. They said they would give me a refund, credit on my next order, or remake my steak. Stupid me I should have took the money and ran but no I thought it might just have been an off night so I took the credit for my next order. The credit wasn’t a credit at all but a discount that doesn’t even begin to cover the cost of the ruined meal that was barely fit to give to my dogs, a lackluster discount they wouldn’t even combine with any other specials. Won’t be eating here EVER again. On top of everything I am mad at myself for not going to Texas Roadhouse and paying the same price for something much better. Want delivery, do yourself a favor, order a Pizza.
So we ordered dinner for two spent just about $70 including tip to our delivery driver . In retrospect I shouldn't have tipped at all. Asked for sweet n low in the "special instructions" . Delivery time was normal , before the driver departed I asked did the sweet n low make it? He responded yes it's in the bag...... now imagine my surprise when there is no sweet n low to be found. If sweet n low is something alien to your establishment maybe a better approach would have been sir we don't carry sweet n low . Note this complaint is mainly about the poor service and not the cold burger , cold steak that is forgivable since it is deliver after all; Brown lettuce salad or hard stale dinner roll. The tea however was on point!
From here on out, I'll stick to the burgers & ribeyes.
Texas Steak Express Odessa is a US Restaurant based in Odessa, Texas. Texas Steak Express Odessa is located at 121 E. 42nd, Odessa, TX 79762, USA.
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