When we were over the proverbial barrel, this man could have could have charged anything he wanted, and gotten it. But he didn't. I can tell why this man has been in business for 17 years, and why he'll probably be in business for another 17.
Al does not rebuild transmissions, but this was just a seal. He even offered to tow the truck to a different shop, free of charge, if he couldn't do the job.
We finally were able to get our car towed to Odessa and Al's crew was able to fix it. They even stayed longer to get us back on the road today. Very competent, honest, fast, and friendly!! Thank you!!!!!
Very grateful for Al and his employees. We broke down in Pecos (we're from Florida) and couldn't find a mechanic that was willing to help us.
This would normally have been an unmitigated disaster, especially because she was towing a U-Hual trailer. I was about to hop in the car and drive up from Tucson to take command of the situation, but though I'd call this place first.
The owner of this shop bent over backwards to help us. "I have a family too," he said. He offered to stay late and meet her with the wrecker, then gave me his personal cell phone number to ensure everything went smoothly.
I left my car because supposably i thought that they would be able to fix it.....and 2 months later i get my car back the same...the mechanic Al didnt know what was wrong with it and took my car to the dealership where they're experienced at my car and work specifically with nissans he said he took it there "suposably to reset the computer" in my car...and they did do that...but i also found out that they had changed a few bad sensors i had in my car there at the Nissan dealership, not at the shop where i had taken the car in the first place then they ran diagnostics to see what was wrong with it and the Nissan dealership found the problem....i ended up paying $300 just to change some sensors and diagnostic..when in the first place Alvaro aka Al never called me to get my consent to see if i wanted them to run a diagnostic and change the sensor there....i thought he had just taken it there to reset the computer in my car he said he had fixed the car and all it needed was a reset of the computer...SO I ENDED UP PAYING $300 to the Nissan dealership on top of staying TWO WHOLE MONTHS without my car because Alvaro had it in his shop "working in it" !!!!! I had a lot of trouble with me depending on my own transportation just because Mr. Al had my car there for TWO months...he said the car had "electrical issues" come to figure out it was a mechanical problem...i shouldve just might of well taken it to the Nissan dealership in the first place it wouldve saved me much more time in finding someone who is truly in fixing cars and from being without the car for 2 months!!!! This place seems sloppy and unprofessional if he couldnt fix the car in the first place he shouldve been straight up honest with me and told me i wouldve seen to take it somewhere else!!!! And also majority of the time i would call the shop noone would ever answer and the voice mesaage machine would come on....its a joke...an unprofessional company...i DO NOT recomend this shop NOT EVEN TO MY WORST ENEMY!!!!! With that being said services here are really disapointing!!!
It is a rarity to find a place where the actual owner picks up the phone, has time to talk, and is supremely helpful. Al's is one such place. My wife was driving to Tucson, andpopped a transmission seal. All the shops were book up for weeks.
They did an awesome job!!staff are very helpful. Great experience and will definitely recommend..thank you very much!!
Integrity is such a rare commodity today. Thank you.
Al S Complete Auto Repair is a US Car Repair based in Odessa, Texas. Al S Complete Auto Repair is located at 608 E 2nd St, Odessa, TX 79761, USA.
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