I've been seeing Dr. Casanova for years. She has always given my family and myself excellent care. If she needs to be agressive with me and chew my butt she most certainly with and not bat an eye. She has always taken time to explain and also takes your complaints seriously. When woman say they just arent feeling right, she gets to the bottom of it. Shes great and I recommend her to anybody. In 10 years I've never been upset to the point that I change Dr. Everyone has bad days of course, billing people make mistakes but thats part of being human. So, if you want to feel better and be healthy go to Dr. Casanova if you want to be babied and treated like royalty then another Dr is probably your best bet
Very slow
Super friendly staff, very professional, and Dr. Casanova is great. Dr. Casanova listens well and explains what she is thinking when recommending treatment.
Dr is rude unprofessional and not very informative. you get a list of things to do without knowing the reason for them. She was not only rude to me the next pt in the room got a rude talking also that i could hear she wasnt just rude to me its to all pts i guess
NOT WORTH YOUR TIME
the DR is very rude miss know it all attitude. i understand you may be comfortable with your profession however, that gives you no reason to speak to pts in such a rude manner.
Terrible Customer service. You just feel like a bother when you call. They try to rush rush rush you off the phone and then blame you for THEIR mistakes. Billing department is terrible also. Charged me my copay for a sick visit and then came back and tried to bill me AGAIN. NOOO care for patient well being either. He only had 3 meds left before the Christmas break and they refused to fill the prescription even though they would be out of the office until Jan 9th. Tried to get what info I needed to get the problem solved that day but just got shunned off the phone by the VERY RUDE office staff. WILL DEFIANTLY be switching doctors ASAP! Sorry we have given them our business for the past 4 years. DONT use this doctors office. Staff is rude and unorganized!
Casanova Diana C Md is a US Doctor based in Odessa, Texas. Casanova Diana C Md is located at 601 E 2nd St F, Odessa, TX 79761, USA.
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