Very knowledgeable and helpful. Nice store and selection to choose from.
Went in for "Fourth of July sale" and employee was not nice! He was pressuring us into buying a mattress we were not interested in. He then showed us a cheap mattress that looked like a mattress with springs covered with cloth. He still kept insisting on us buying a mattress. We then told him we were going to look around ourselves he then walked to the door and held it open for us to leave. This was so disrespectful. He was no help! Then when we said we would keep looking around the store he was kicking us out of the store. Bad customer service. I do not recommend this Mattress firm at all!! Ended up buying a mattress at a different store.
We bought a bed for my kids from Mattress Firm. The service was great. Friendly, professional service from a Spellman that actually knows his product. A few months go by and my kid tore up his bed. I went in to the store to ask if there was a warranty. Yep it had a 10 no questions asked. The sellsman did ask questions though. He was actually amazed that they were capable of wreaking the bed. I told him "you don't know my kids they can destroy an anvil with a rubber mallet" I would like point out that his questions were out of curiosity not out of trying to get out of replacing stuff. He said I gotta say I'm actually impressed. Lol that's the friendly service anyways long story short I shopped around and found the best prices in town at mattress Firm. In the store I realized they also have the best service
I own a trucking company based out of Davenport, Fl. I Called in the Odessa, Tx location because my driver was having back pains fron his bed. I explained to the mattress firm employee what my driver desired in a new bed. He was extremely kind, knowledgeable, and patient. We agreed on a specific bed and picked it up two days later. My driver loves his new bed and has absolutely no complaints. I will definitely purchase more beds at this location. Thanks so much for your help and your great customer service.
Laura did a awesome job at helping us pick our mattress. She gave us a great deal would highly recommend.
Mattress Firm Odessa is a US Lodging based in Odessa, Texas. Mattress Firm Odessa is located at 6155 TX-191 Frontage Ste A, Odessa, TX 79762, USA.
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